Online Store Regulations


General Provisions

  1. The online store (hereinafter referred to as the "Store") conducts retail sales through the Store Owner via the Internet, based on these Regulations (hereinafter referred to as the "Regulations").
  2. The Owner of the Store is: Ma'am Agata & Ma'am Dorota
  3. The company's office is located in Warsaw, Wilanów.
  4. Whenever the term "Consumer" appears in the document, it refers to a natural person performing a legal act not directly related to their economic or professional activity.
  5. The Regulations are an integral part of the sales agreement concluded with the customer.
  6. The condition for concluding a sales agreement is the customer's acceptance of the Regulations when placing an order by ticking the appropriate box in the form.
  7. The prices provided in the Store are gross prices (including VAT).
  8. Goods available in the Store are free from physical and legal defects.



  1. Orders can be placed in the following ways:
    • Through the form available on the Store's website,
    • By email to the address available on the Store's website,
    • By phone to the numbers designated for placing orders, available on the Store's website under the Contact tab.
  1. The condition for order fulfillment is providing customer data allowing verification of the customer and recipient of the goods. Personal data will be processed in accordance with the Store's Privacy Policy. The Store confirms the acceptance of the order by email or phone.
  2. The information contained on the Store's website regarding the purchased goods at the time of placing the order, in particular: price, characteristics of the goods, its features, elements included in the set, delivery terms, and method.
  3. The information on the Store's website does not constitute an offer within the meaning of the Civil Code. By placing an order, the customer makes an offer to purchase specific goods. The sales contract is concluded upon confirmation by the Seller of the acceptance of the Order for execution.



  1. The customer has the following payment methods to choose from:
    • Bank transfer – payments must be made to the specified bank account number, which will be provided to you in the email confirming the acceptance of the order. You can make the transfer online, at the post office, or at the bank. After the payment is credited to our account, we will start processing the order.
    • Cash on delivery – you pay cash upon receipt of the goods (to the courier, postman, or at the branch of the Polish Post – depending on the delivery method). This payment method involves a higher fee for order processing, which does not occur in the case of other payments.
    • Electronic payment – the most convenient and secure way to make a payment online. In our store, we use the PRZELEWY24 payment system, to which you will be redirected to make the payment. The entire process is quick and secure – you choose your bank and make the payment.
  1. Shipping costs

The total cost of order delivery will be known after adding products to the cart and selecting the preferred delivery method and payment method – in the summary, you will see the exact amount to be paid. Below is a list of standard delivery costs.

    • InPost courier company – Prepayment (transfer or online payment) – PLN 16.00
    • InPost courier company – Cash on delivery – PLN 17.5
    • InPost Parcel Lockers (up to 8 parcels) – PLN 13.90

Note: the cost of delivery may increase for products with non-standard dimensions and/or greater weight.

Free delivery: for purchases over PLN 800.

  1. The condition for releasing the goods is payment for the goods and shipping.


Shipment of Goods

  1. The Store sends the ordered goods through shipping companies (e.g., InPost).
  2. In the case of payment by transfer or credit card, the order processing time is counted from the moment of positive transaction authorization.
  3. In the case of payment in a manner other than cash on delivery, the shipping time is extended by the period between placing the order and the date of crediting the payment to the Store's bank account.



  1. In the event of non-compliance of the goods with the contract, the Customer should report this fact by phone or email, and then return the advertised goods along with a description of the non-compliance. To return the goods, the store will order a courier at its own expense and send an email with a waybill and confirmation of dispatch. The customer is obliged to pack the advertised goods in such a way as to protect them from damage during transport.
  2. The Store responds to the customer's complaint within 14 days from the date of receiving the complaint.
  3. If the implementation of a justified complaint involves sending the customer a new product or eliminating non-compliance, the Store bears the delivery costs.
  4. The Seller reserves that differences concerning the photos of the Goods, resulting from the individual computer settings of a given customer (color, proportions, etc.), cannot be the basis for a complaint.


Right of Withdrawal from the Contract

  1. Based on the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of March 2, 2000, with amendments, a customer who is a Consumer, when purchasing "remotely," has the right to withdraw from the contract.
  2. A customer who is a Consumer when purchasing "remotely" may withdraw from the sales contract without giving any reason by submitting a relevant written statement within 14 (fourteen) days from the date of delivery. Sending the statement before the deadline is sufficient to meet this deadline.
  3. In the event of effective withdrawal from the sales contract, the contract is considered not concluded. The customer is obliged to return the purchased goods immediately, no later than within 14 (fourteen) days. The goods must be delivered in undamaged condition in the original packaging (details in the "Complaints and returns" tab).
  4. Within 7 days of receiving the goods at the Store, the Store Owner refunds the amount paid to the customer.
  5. The right of withdrawal does not apply to the customer in cases specified in the above paragraph 1, i.e., in cases:
    • the provision of services commenced, with the consent of the Consumer, before the expiry of 14 days from the date of conclusion of the contract;
    • relating to audio or visual recordings and recorded on digital media after removing their original packaging by the Consumer;
    • contracts for services for which the price or remuneration depends solely on financial market movements;
    • services with properties specified by the consumer in the order he placed or closely related to his person;
    • services that, due to their nature, cannot be returned or whose subject matter is perishable;
    • delivering newspapers;
    • gambling services.


Privacy Protection

  1. The data controller is the Store Owner.
  2. Personal data provided to the Store Owner are provided voluntarily, with the reservation that failure to provide specific data prevents the customer from placing and fulfilling the order.
  1. The customer can also give separate consent to receive advertising and promotional materials from the Store, includingcommercial newsletters.
  1. The customer has the right to access their personal data and to correct them, request cessation of their processing, and object to their processing.
  2. More information about the protection of personal data is available in the "Privacy Policy" section.


Intellectual Property

  1. The use of any materials published on the Store's website (including photos and descriptions of goods) without the written consent of the Store is prohibited.


Entry into Force and Amendments to the Regulations

  1. These Regulations come into force on the day of publication on the Store's website.
  2. These Regulations may be amended, and information about changes to the Regulations will be sent to customers at the email address provided in the order 14 days before the amended Regulations come into force.
  3. Additionally, changes to the Regulations will be published on the Store's website 14 days before the new Regulations come into force.
  4. All orders accepted by the Store Owner for execution before the date of the Regulations change are processed based on the regulations that were in force on the day the order was placed by the customer.
  5. In the event that the customer does not accept the new content of the Regulations, they are obliged to notify the Store Owner of this fact within 14 days from the date of being informed about the change in the Regulations.

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